AGENDA

Eden Roc Miami Beach

Autotask Community Live! 2024

Last year’s sold-out pre-day event returns to Miami this October!

Take IT operations to the next level with new features, best practices and peer learning during this exclusive Kaseya DattoCon pre-day event. In 2024, running a high-performance MSP is a must, and we know that Autotask PSA is the central business operating system powering your success. Our goal is to take this further and make Autotask your Intelligent Business Operating system, and the announcements at this year’s Autotask Community Live will be a major step toward realizing that vision.

Autotask Community Live in 2023 sold out, so don’t miss your opportunity to save your seat now! 

With the power to manage every aspect of your business, Autotask has grown to become the channel’s go-to business operating system. Join us during this mini-conference as we take a deep dive into best practices, workflows, and integrations to take your IT operations to the next level.

Exclusive sessions focused on elevating your service desk

Insightful conversations with
IT leaders

Technical deep dive to optimize your service desk

GET YOUR TICKETS TODAY

Buy a ticket and book your seat today.

Hurry! Seats are limited.

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Add a Guest to your Ticket (provides access to evening social events only)

AGENDA

MONDAY, OCT 28

All sessions are in Eastern Time

Breakfast & Networking

07:30 AM

07:30 AM - 09:00 AM

Autotask Product Update

11:00 AM

11:00 AM - 11:40 AM

Alex D'Aquila

Sr. Product Manager I

Datto

Christina Santiago

Product Manager

Kaseya

Workshop: Supercharge your Service Desk Process

11:40 AM

11:40 AM - 12:20 PM

Jose Anthony Quintero

Product Manager

Kaseya

Shikhar Chatrath

Product Manager

Kaseya

The Trifecta Effect – Game-Changing Workflow Efficiency

12:20 PM

12:20 PM - 01:00 PM

Natalie Mayo

Sr. Solutions Engineer

Datto

Sara Zorica

Sr. Solutions Engineer

Datto

Lunch

01:00 PM

01:00 PM - 02:00 PM

Stop Clowning Around – Get Control of DNS!

04:25 PM - 04:40 PM

Jonathan Barnett

Lead Product Manager 

OpenText Cybersecurity

04:25 PM

Sponsor Quick Fires: TimeZest, Moovila, Pia

04:40 PM

04:40 PM - 04:55 PM

04:55 PM

Closing Remarks

04:55 PM - 05:00 PM

Travis Brittain

Director, Product Marketing, PSA

Kaseya

Wendy Har

Senior Director, Product Marketing, IT Operations Suite

Kaseya

Networking Happy Hour

05:00 PM

05:00 PM - 06:00 PM

Fireside Chat: Strategies for Developing Service Desk Talent

02:00 PM

02:00 PM - 02:30 PM

Travis Brittain

Director, Product Marketing, PSA

Kaseya

Erick Simpson

MSP Expert, Channel Influencer & Thought Leader 

Jason Etheridge

Founder and President

Logic Speak

Workshop: Configure New Customers and Services Profitably

02:30 PM

02:30 PM - 03:10 PM

Nicole LaFreniere

Sr. Manager, Implementation Services

Datto

Chris Eichermüller

Senior Product Manager 

Datto

Afternoon Networking Break

03:10 PM

03:10 PM - 03:40 PM

Panel Discussion: Fueling Success - Proven Strategies and Metrics from Industry Leaders

03:40PM - 04:25 PM

Travis Brittain

Director, Product Marketing, PSA

Kaseya

03:40 PM

Paul Bush

Principal Consultant

One Source Technology

Rayanne Buchianico

Owner

ABC Solutions LLC

Frank Merino

Chief Operating Officer

Forthright Technology Partners

Welcome Remarks

09:00 AM

09:00 AM - 09:10 AM

Travis Brittain

Director, Product Marketing, PSA

Kaseya

Wendy Har

Senior Director, Product Marketing, IT Operations Suite

Kaseya

The State of IT Operations

09:10 AM

09:10 AM - 09:45 AM

Nadir Merchant

General Manager, IT Operations Products

Kaseya

The Future of PSA: Harnessing AI for Next-Gen Service Delivery

09:45 AM

09:45 AM - 10:30 AM

Kevin Sequeira

General Manager, PSA

Kaseya

Morning Networking Break

10:30 AM

10:30 AM - 11:00 AM

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