AGENDA

Eden Roc Miami Beach

Autotask Community Live is officially sold out. 

However, you can still join the waitlist at no additional cost.

Steps:

1. Follow this link to register

2. Add Autotask Community Live and click submit to secure your spot on the waitlist!

3. On the day of the event, we recommend showing up 10-15 minutes before the sessions begin and waitlisted attendees will be let in on a first come, first serve basis until the room is at capacity.

Autotask Community Live! 2025

Last year’s sold-out pre-day event returns to Miami this October!

Take IT operations to the next level with new features, best practices and peer learning during this exclusive Kaseya DattoCon pre-day event. In 2025, running a high-performance MSP is a must, and we know that Autotask PSA is the central business operating system powering your success. Our goal is to take this further and make Autotask your Intelligent Business Operating system, and the announcements at this year’s Autotask Community Live will be a major step toward realizing that vision.

Autotask Community Live in 2024 sold out, so don’t miss your opportunity to save your seat now! 

With the power to manage every aspect of your business, Autotask has grown to become the channel’s go-to business operating system. Join us during this mini-conference as we take a deep dive into best practices, workflows, and integrations to take your IT operations to the next level.

Exclusive sessions focused on elevating your service desk

Insightful conversations with
IT leaders

Technical deep dive to optimize your service desk

GET YOUR TICKETS TODAY

Buy a ticket and book your seat today.

Hurry! Seats are limited.

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AGENDA

MONDAY, OCTOBER 6

All sessions are in Eastern Time

Breakfast & Networking

07:30 AM - 09:00 AM

07:30 AM

Welcome Remarks

09:30 AM - 09:40 AM

09:30 AM

Wendy Har

Sr. Director, Product Marketing

Kaseya

Abel Conception

Product Marketing Specialist 

Kaseya

Keynote: A new era of IT operations

09:40 AM - 10:30 AM

09:40 AM

Kevin Sequeira

GM, IT Operations Suite and Kaseya 365 Ops 

Morning Break

10:30 AM - 11:00 AM

10:30 AM

IT Operations product update

11:00 AM - 11:45 AM

11:00 AM

Alex D'Aquila

Sr. Product Manager

Kaseya

Thomas Griffith

Product Manager

Kaseya

Workshop: Build to scale: Structuring your service desk for AI-powered growth

11:45 AM - 12:30 PM

11:45 AM

Jose Anthony Quintero

Product Manager 

Autotask

Natalie Mayo

Principle Solution Engineer

Kaseya

Lunch

12:30 PM - 01:30 PM

12:30 PM

Workshop: Mastering financial flow: Streamline quoting, billing & reconciliation

01:30 PM - 02:30 PM

1:30 PM

Andrew Pantaleon

Sr. Technical Account Manager Kaseya

Chris Eichermüller

Sr. Product Manager 

Autotask

Workshop: Strategic QBRs: Your 3-Step blueprint for proactive IT planning

02:30 PM - 03:00 PM

2:30 PM

Andres Izquierdo

Solution Strategy Specialist 

Kaseya

Sofiia Alieinik

Product Manager 

myITprocess

Afternoon Break

03:00 PM - 03:30 PM

3:00 PM

Panel: Operational excellence - What high-performing MSPs do differently

03:30 PM - 04:25 PM

3:30 PM

Erick Simpson

CEO & Chief Strategist 

Channel Mastered

Rich Freeman

Chief Analyst 

Channel Mastered

Koby Dudley

Director of Managed Services 

BECA

Roman Shain

Chief Solutions Architect 

NERO Consulting

Dan Meraz

Managing Partner & Director of Service Delivery

Fairway IT Solutions

TimeZest sponsor session: A modern approach to meeting with clients

04:25 PM - 04:30 PM

4:25 PM

OpenText sponsor session: Navigating the AI-first landscape: Becoming the MSP of the future

04:30 PM - 04:45 PM

4:30 PM

Moovila sponsor session: Your project problems aren't unique - let's fix them!

04:45 PM - 04:55 PM

4:45 PM

Closing Remarks

04:55 PM - 05:00 PM

4:55 PM

Wendy Har

Sr. Director, Product Marketing

Kaseya

Abel Conception

Product Marketing Specialist 

Kaseya

Pre-Day Happy Hour

05:00 PM - 06:00 PM

5:00 PM

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