AGENDA

International Convention Centre 

Sydney, Australia

Autotask Community Live! 2025

Autotask Community Live! is coming to APAC this October!

Take IT operations to the next level with new features, best practices and peer learning during this exclusive Kaseya Connect pre-day event. In 2025, running a high-performance MSP is a must, and we know that Autotask PSA is the central business operating system powering your success. Our goal is to take this further and make Autotask your Intelligent Business Operating system, and the announcements at this year’s Autotask Community Live will be a major step toward realizing that vision.

Autotask Community Live in 2024 sold out, so don’t miss your opportunity to save your seat now! 

With the power to manage every aspect of your business, Autotask has grown to become the channel’s go-to business operating system. Join us during this mini-conference as we take a deep dive into best practices, workflows, and integrations to take your IT operations to the next level.

Exclusive sessions focused on elevating your service desk

Insightful conversations with
IT leaders

Technical deep dive to optimize your service desk

GET YOUR TICKETS TODAY

Buy a ticket and book your seat today.

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AGENDA

TUESDAY, OCTOBER 28

All sessions are in Sydney Local Time

Breakfast & Networking

07:30 AM - 09:00 AM

07:30 AM

Welcome remarks

09:30 AM - 09:40 AM

09:30 AM

Keynote: A new era of IT operations

09:40 AM - 10:30 AM

09:40 AM

Kevin Sequeira

General Manager, PSA Suite

Kaseya

Morning Break

10:30 AM - 11:00 AM

10:30 AM

Autotask product update

11:00 AM - 11:45 AM

11:00 AM

Alex D'Aquila

Sr. Product Manager

Kaseya

Workshop: Build to scale: Structuring your service desk for AI-powered growth

11:45 AM - 12:30 PM

11:45 AM

Lunch

12:30 PM - 01:30 PM

12:30 PM

Workshop: Mastering financial flow: Streamline quoting, billing & reconciliation

01:30 PM - 02:30 PM

1:30 PM

Alex D'Aquila

Sr. Product Manager

Kaseya

Workshop: Strategic QBRs: Your 3-step blueprint for proactive IT planning

02:30 PM - 03:00 PM

2:30 PM

Afternoon Break

03:00 PM - 03:30 PM

3:00 PM

Panel: Operational excellence - What high-performing MSPs do differently

03:30 PM - 04:25 PM

3:30 PM

Sponsor sessions

04:25 PM - 04:55 PM

4:25 PM

Closing remarks

04:55 PM - 05:00 PM

4:55 PM

Pre-Day Happy Hour

05:00 PM - 06:00 PM

5:00 PM

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