October 28, 2025

International Convention Centre 

Sydney, Australia

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Autotask Community Live is officially sold out. 

However, you can still join the waitlist at no additional cost.

Steps:

1. Follow this link to register

2. Add Autotask Community Live and click submit to secure your spot on the waitlist!

3. On the day of the event, we recommend showing up 10-15 minutes before the sessions begin and waitlisted attendees will be let in on a first come, first serve basis until the room is at capacity.

Autotask Community Live! 2025

Autotask Community Live! is coming to APAC this October!


Take IT operations to the next level with new features, best practices and peer learning during this exclusive Kaseya Connect pre-day event. In 2025, running a high-performance MSP is a must, and we know that Autotask PSA is the central business operating system powering your success. Our goal is to take this further and make Autotask your Intelligent Business Operating system, and the announcements at this year’s Autotask Community Live will be a major step toward realizing that vision.


Autotask Community Live in 2024 sold out, so don’t miss your opportunity to save your seat now! 

Level Up Your IT Operations

With the power to manage every aspect of your business, Autotask has grown to become the channel’s go-to business operating system. Join us during this mini-conference as we take a deep dive into best practices, workflows, and integrations to take your IT operations to the next level.

Exclusive sessions focused on elevating your service desk

Insightful conversations with
IT leaders

Technical deep dive to optimize your service desk

GET YOUR TICKETS TODAY

Buy a ticket and book your seat today.

Hurry! Seats are limited.

TICKET

CONFERENCE PASS

A$799

TICKET

CONFERENCE PASS + TRAINING

A$999

TICKET

2 PERSON OFFICE PACK*

A$1149

*All attendees must be from the same company 

TICKET

3 PERSON OFFICE PACK*

A$1699

*All attendees must be from the same company 

AGENDA

TUESDAY, OCTOBER 28

All sessions are in Sydney Local Time

Breakfast & Networking

08:00 AM - 09:45 AM

08:00 AM

Welcome remarks

10:00 AM - 10:10 AM

10:00 AM

Keynote: A new era of IT operations

10:10 AM - 11:00 AM

10:10 AM

Kevin Sequeira

GM of IT Operations Suite and Kaseya 365 Ops 

Kaseya

Morning Break

11:00 AM - 11:30 AM

11:00 AM

Autotask product update

11:30 AM - 12:15 PM

11:30 AM

Alex D'Aquila

Sr. Product Manager

Kaseya

Workshop: Strategic QBRs: Your 3-step blueprint for proactive IT planning

12:15 PM - 12:45 PM

12:15 PM

Lunch

12:45 PM - 02:00 PM

12:45 PM

Workshop: Build to scale: Structuring your service desk for AI-powered growth

02:00 PM - 2:50 PM

02:00 PM

Workshop: Mastering financial flow: Streamline quoting, billing & reconciliation

02:50 PM - 3:20 PM 

02:50 PM

Alex D'Aquila

Sr. Product Manager

Kaseya

Afternoon Break

03:20 PM - 03:50 PM

03:20 PM

Sponsor Session: 1Stream by BVOIP - Leverage AI powered voice agents in Autotask

03:50 PM - 04:00 PM 

03:50 PM

Panel: Operational excellence - What high-performing MSPs do differently

04:00 PM - 04:55 PM

04:00 PM

Closing remarks

04:55 PM - 05:00 PM

4:55 PM

Pre-Day Happy Hour

05:00 PM - 06:00 PM

5:00 PM

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