Hang out with the GlueCrew and elevate your Xpertise during the GlueXperience!
Join us at the GlueXperience on April 28th to learn all about IT Glue!
EXCLUSIVE IT GLUE CONTENT TO TURBOCHARGE YOUR BUSINESS
Learn to navigate IT Glue like a pro during our pre-day sessions.
Unlock the power of automation and collaboration, be the first to see IT Glue's innovative features.
TAKE FULL ADVANTAGE OF EVERYTHING IT GLUE HAS TO OFFER
IT Glue is at the heart of everything Kaseya does. Join us during this mini-conference as we take a deep dive into integrations, workflows, and collaboration.
AGENDA
APRIL 28, 2025
All sessions are in Pacific Time
7:30 AM
Breakfast & Registration Opens
7:30 AM - 09:00 AM
9:00 AM
Welcome Remarks
9:00 AM - 9:10 AM GlueXperience Main Stage
Wendy Har
Senior Director of Product Marketing, Kaseya
AI, Automation, and the Next Chapter of IT Documentation
Selling the "Hard" Stuff: Strategies to Help MSPs Drive Adoption and Value
If changing clients’ habits or perceptions feels like an uphill battle, this session is for you. Learn strategies to tackle tough conversations, from adopting company-wide password management tools to switching from cheques to credit card payments or buying hardware through your IT business instead of Amazon. Leave with practical techniques to build stronger relationships and drive adoption of solutions that benefit both your clients and your business.
Innovation Meets Community: Unlocking the Power of IT Glue Flexible Assets
In this hands-on workshop, you'll harness AI innovation and the power of our IT community to take your structured documentation to the next level. Learn to create custom templates tailored to your needs, automate data entry and workflows using APIs, and leverage AI to summarize and organize information into structured formats. Explore community-submitted Flexible Asset templates for fresh ideas and practical strategies to keep your documentation organized, actionable, and ready to handle complexity.
Panel Discussion: From Start-Up to Scaling - How IT Documentation Powers Your MSP Journey
From the early days of starting your MSP to expanding your team and preparing for acquisition, effective documentation underpins success at every stage of growth. Join this insightful panel discussion to hear from your peers about how they’ve leveraged IT documentation to streamline operations, enhance scalability, and drive value throughout their MSP journey. Gain actionable insights and strategies you can apply to elevate your own business, no matter where you are in your growth trajectory.
Hands-On Workshop: Curate and Maintain Documentation with IT Glue's AI Features
More isn't always better, especially with IT documentation. Keeping it up-to-date can feel overwhelming, but IT Glue’s AI features make it easier. In this session, you'll learn practical tips to enforce consistent naming conventions, consolidate duplicates, and link related items to reduce search times. Discover how to keep your documentation tidy, accessible, and truly useful—so you can work smarter, not harder.
Master the IT Glue's Integration Ecosystem
Integrations should do more than sync data—they should transform how you work. In this session, we’ll explore how IT Glue’s robust integration ecosystem serves as your single source of truth while helping you streamline daily workflows. Discover practical ways to leverage integrations across PSA, RMM, Backup, Network, Security, and Microsoft tools to boost efficiency, enhance collaboration, and optimize your IT operations.
The Platform Advantage: Revolutionizing IT Operations for the Future
Discover how the IT operations platform advantage can transform your business, making it easier to run today while driving scalability, efficiency, and innovation. Be the first to learn about cutting-edge AI capabilities, upgraded platform performance, and a transformative approach to the client portal. Scale smarter, stay profitable, and gain the edge to outpace the competition—all while simplifying and elevating the way your team operates.
AI, Automation, and the Next Chapter of IT Documentation
Join us for a groundbreaking keynote that redefines the future of IT documentation and IT operations. Witness how advancements in AI, automation, and platform integration will transform the way IT professionals work, setting a revolutionary standard for the role of IT Documentation in driving operational excellence and innovation.
IT Glue Product Update
Get an exclusive look at what’s new in IT Glue along with a preview of our product roadmap. Explore exciting AI-driven advancements in automation, integrations, platform enhancements, security features, and more. Don’t miss this opportunity to see how we’re redefining the future of documentation to drive efficiency and innovation.
From Troubleshooting to Trusted Advisor with a Step-by-Step QBR Blueprint
Ready to elevate your client relationships? This session provides a step-by-step guide to mastering Quarterly Business Reviews (QBRs). Learn how to establish alignments, structure impactful QBRs, confidently lead client conversations, and set the right cadence for ongoing success. Unlock the tools and strategies to demonstrate IT’s value, strengthen client relationships, and drive business growth.
