As General Manager, IT Operations Products, Nadir Merchant leads product strategy and delivery for Kaseya’s IT Glue, myITProcess, Autotask and ConnectBooster. He is also Head of Product for IT Complete, which ensures all Kaseya products are workflow integrated to work together seamlessly, and Kaseya One, which radically transforms the way IT is done with its role-based single pane of glass. As a leader for IT operations products and a respected engineer, Nadir brings to Kaseya a history of technical leadership and software development experience that complements his enduring passion and keen eye for superior customer experiences. He has a knack for systems thinking and excels at driving operational efficiency and engaging teams. His vision is to empower MSPs and IT teams to execute tasks more efficiently and increase productivity.